Dukungan Rekan Kerja dalam Menghadapi Tekanan Kerja pada Staff Bagian Umum Dinas Kesehatan Provinsi Sumatera Selatan

Authors

  • Mutia Mawardah Universitas Bina Darma Author
  • Nia Oktaviani Universitas Bina Darma Author
  • Muhammad Ariandi Universitas Bina Darma Author
  • Liony Fitlady Universitas Bina Darma Author

DOI:

https://doi.org/10.63822/6x2cq224

Keywords:

coworker support, work pressure, employees, organizational psychology, health office

Abstract

This study aims to describe the role of coworker support in dealing with work pressure experienced by the General Affairs Staf at the South Sumatra Provincial Health Office. Work pressure often arises due to high workloads, administrative demands, tight deadlines, and the need for high accuracy in completing tasks. This research used a descriptive quantitative approach involving five General Affairs staff members as respondents. Data were collected using questionnaires measuring coworker support and work pressure. The findings indicate that coworker support was generally in the high category, while work pressure was categorized as moderate. Emotional, instrumental, informational, and appraisal support contributed to reducing employees' work pressure. These findings support the Job Demand-Resources Model, which explains that coworker support acts as a job resource capable of reducing the negative impact of work demands. Therefore, fostering supportive relationships among coworkers is essential for maintaining employee well-being and improving organizational performance..

Downloads

Download data is not yet available.

References

Akbar, M. T., & Soetjiningsih, C. H. (2023). Dukungan sosial rekan kerja dan atasan dengan burnout pada aparatur sipil negara. Bulletin of Counseling and Psychotherapy, 4(3), 814–822. https://doi.org/10.51214/bocp.v4i3.436

Bakker, A. B., & Demerouti, E. (2007). The job demands–resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328.

Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98(2), 310–357.

Dinas Kesehatan Provinsi Sumatera Selatan. (2025). Profil Dinas Kesehatan Provinsi Sumatera Selatan. Palembang: Dinas Kesehatan Provinsi Sumatera Selatan.

Dudija, N., & Putri, R. A. (2025). The influence of workload towards burnout among generation Z employees in Indonesia: The mediation role of work stress. Journal of Economics, Business, and Accountancy Ventura, 27(3), 355–372.

House, J. S. (1981). Work stress and social support. Reading, MA: Addison-Wesley Publishing Company.

Iswahyuni, L., & Abadiyah, R. (2025). Pengaruh stress kerja, work family conflict, iklim organisasi dan dukungan organisasi terhadap burnout pada karyawan PT. Welirang Tirta Mandiri. Indonesian Journal of Law and Economics Review, 20(3).

Kurniawan, A., & Sari, D. P. (2022). Hubungan dukungan sosial rekan kerja dengan stres kerja pada pegawai sektor publik. Jurnal Psikologi Indonesia, 11(2), 85–96.

Larasati, N., Aditama, R. R., & Pratita, M. P. (2024). Hubungan antara occupational stress, quality of work life dan organizational support sebagai variabel intervening. Jurnal Manajemen dan Bisnis Madani, 6(1).

National Institute for Occupational Safety and Health. (1999). Stress at work. Cincinnati, OH: NIOSH.

Octaviany, P., Purwaningrum, E. K., & Ramadhan, Y. A. (2026). Pengaruh dukungan rekan kerja terhadap stres kerja pada pekerja lembaga bimbingan belajar anak di Kota Samarinda. Jurnal Ilmiah Multidisiplin, 4(5), 433–446. https://doi.org/10.60126/jim.v4i5.1585

Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed.). Pearson Education.

Rumijati, A., & Arifiani, R. S. (2024). Exploring social and organizational support's role: The effect of work-family conflict on work stress. Jurnal Economia, 20(1), 21–34.

Sani, N. T., Widajati, N., & Harjono, A. E. (2024). The relationship between work demands and social support on work stress during the pandemic. Journal of Vocational Health Studies, 7(3), 194– 199.

Siahaan, D. B., Rini, W. N. E., & Kusmawan, D. (2024). Relationship between workload, dual role conflict, work environment, and social support with work stress. International Journal of Health Science, 5(1).

Siregar, I., & Panjaitan, N. (2025). Work support and resilience: Mediating roles of stress and health among Indonesian gig workers. Jurnal Ilmiah Manajemen Kesatuan, 13(5).

Sugiyono. (2022). Metode penelitian kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta.

Universitas Bina Darma. (2025). Pedoman magang merdeka belajar kampus merdeka (MBKM). Palembang: Universitas Bina Darma.

Y Pratama, AR Hakim, & AS Maulida. (2024). Dukungan sosial dan job demand terhadap stres kerja pada karyawan. Jurnal Penelitian Pendidikan.

http://www.jurnalp3k.com/index.php/J-P3K/article/view/469

Yogatama, A. N. (2025). Dukungan sosial dari supervisor dan rekan kerja dalam konteks kerja jarak jauh: Tinjauan cakupan sistematis. Jurnal Manajemen dan Profesional, 6(3), 59–83.

Published

2026-07-25

How to Cite

Mawardah, M. ., Oktaviani, N. ., Ariandi, M. ., & Fitlady, L. . (2026). Dukungan Rekan Kerja dalam Menghadapi Tekanan Kerja pada Staff Bagian Umum Dinas Kesehatan Provinsi Sumatera Selatan. Indonesia Berdampak: Jurnal Pengabdian Kepada Masyarakat, 2(2), 557-563. https://doi.org/10.63822/6x2cq224